FAQs
Frequently Asked Questions
Frequently Asked Questions
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Order & Shipping
Refunds & Returns
ショッピング
Product Information & Care
カスタマーサービス
Order & Shipping
Do you ship internationally?
Customs & additional fees
📦 US Customers – Shipping & Customs Update Regarding Tariffs
Can I amend or cancel my order?
How long will it take to receive my order?
How to track my order?
My order is late
I never got my order, what to do?
My order was delivered but I never received it
My package was returned to sender
A delivery attempt was made but I wasn't home to receive the package, what do I do?
What does 'Unfulfilled' and 'Fulfilled' mean for my order status?
Refunds & Returns
What is your return policy? Can I exchange an item?
I received a defective item
I received the wrong item
What if my package was stolen?
What should I do if my package arrived damaged?
Do you offer price matching?
🚨 Notice Regarding Fraudulent Claims
ショッピング
Can I order different prescription/power for my left and my right eye?
How long can I wear the colored lenses? Can I wear them everyday?
Can I wear colored lenses?
I am having trouble uploading my prescription (US ONLY)
Where do you ship from?
Product Information & Care
What is the correct way to read the expiration date of your lenses?
Are your lenses safe?
How do I apply the lenses?
How do I remove the lenses?
Can I buy contact lenses with an expired prescription? Can I order without a prescription?
カスタマーサービス
Do you provide customer support during weekends and holidays?
How do I contact the customer service?