Refund policy

At PONPISH, we prioritize hygiene and customer safety. For this reason, all contact lenses are final sale and cannot be returned.

If You Received a Wrong or Defective Item

If you receive an incorrect or defective item, please follow these steps:

• Contact our customer service within 7 days (for incorrect items) or 14 days (for defective items) after receiving your package.
• Provide clear pictures showing the issue so we can assess the problem and assist you promptly.
• Open all lens package boxes upon receiving your parcel and inspect the unopened blister packs for any visible defects.
• Do not open the blisters until you confirm the lenses are intact. Once the blister pack is opened, we will not be able to proceed with any reimbursement.
• If the defect is not clearly visible in pictures, but you experience an issue with the lenses, you must provide pictures of the lenses cut in half. This process ensures safety and prevents the reuse of problematic products.

Once we confirm the defect, we will process either a replacement or a refund accordingly.

Important Notes on Refund Eligibility

• If you return contact lenses without prior approval, they will not be processed by our return team and will be discarded with no refund.
• Refunds or replacements cannot be issued for cases such as:
• The color appearing different than expected
• Lenses looking too big or too small on your eyes
• Discomfort due to dryness or personal eye condition
• Slight blurriness or minor movement of lenses
• Change of mind after purchase

Please keep in mind that individual eye conditions, such as light transmissivity, reflectance, and iris color, may affect how lenses appear and feel.

Order Cancellation Policy

You may cancel your order within 6 hours after payment. However, if your order has already been shipped, cancellation may not be possible.

For any concerns regarding your order, please contact our customer support team. Your satisfaction and safety are our top priorities. 💙