Returns
RETURNS & REFUNDS
We want you to love your gaze. Let’s make it right. 🪐✨
At PLAYLENSY, your satisfaction and eye safety are our top priorities. Due to the nature of contact lenses, we follow strict hygiene standards. Please review our policy below before placing your order.
RETURN ELIGIBILITY 🧐🛡️
Because our products are classified as personal-use items, returns are limited.
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Eligible: Returns or replacements are accepted only if the item is defective, damaged upon arrival, or if you received the wrong product.
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Not eligible: We do not accept returns or exchanges for change of mind, incorrect selection, or if the product has been opened, used, or is no longer in its original sealed condition.
DAMAGED OR INCORRECT ITEMS 🚨📸
If there’s an issue with your order, we’re here to help.
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Contact us within 7 days of delivery.
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Email us at official@playlensy.com.
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Please include your order number and clear photos or videos showing the issue (product, packaging, and shipping label).
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Once reviewed, we will provide a replacement, store credit, or refund depending on the situation.
REFUNDS 💳
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Approved refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to be processed after approval.
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Shipping fees are non-refundable unless the issue was caused by us (e.g., wrong or defective item).
NON-RETURNABLE ITEMS 🚫❌
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Opened or used contact lenses
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Items without original packaging or seals
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Products damaged due to misuse or improper handling
IMPORTANT NOTES 📦
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Please double-check your order details before completing your purchase.
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We are not responsible for issues caused by incorrect shipping information provided by the customer.
CONTACT US ✉️
If you have any questions, feel free to reach out:
official@playlensy.com